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1.Identification of customer value

Define what the customer sees as valuable and what requirements they have for products or services.

Understand the customer's needs, expectations, and requirements in order to view value creation from their perspective.

Example:

product features, quality, price, delivery time, customer service.

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2. Value stream optimization

Identify and analyze all activities required to create a product or service.Identify waste, bottlenecks and inefficiencies in the value stream.

The goal is to optimize the entire value stream instead of just improving individual processes or workflows.

Example:

process mapping, value stream mapping.

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3. Creation of a continuous flow

Designing processes and procedures to enable a smooth, continuous flow of products or services.

Avoidance of interruptions, waiting times and unnecessary inventory.

Example:

workplace design, cycle time, one-piece flow.

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4. introduction of a pull system

Producing or providing services based on actual customer demand, rather than forecasts or inventory levels.

Avoidance of overproduction and reduction of inventories.

Example:

Kanban system, just-in-time production.

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5. Striving for perfection

Continuous improvement (Kaizen) as the core philosophy of the Lean organization.

Employees are encouraged to seek continuous improvement opportunities in all aspects of work.

Example:

problem solving techniques, standard operating procedures, employee involvement and training.